Provider terms

These terms are for contractors and cleaners who buy AskHelp leads. Plain language first: we generate the introduction; you own the job.

Lead marketplace

AskHelp is a lead marketplace. A lead fee is taken from your AskHelp balance only when a homeowner chooses your quote or AskHelp assigns you the job. The fee depends on the job. If the homeowner cancels before you have confirmed contact, or the job is released because contact was not confirmed in time, the fee goes back to your balance. The fee pays for the introduction, not for supervising your work, insuring the site or standing behind a warranty.

Independent business

AskHelp.ca is an advertising and lead-generation service that introduces homeowners to independent contractors. AskHelp does not hire or employ you and is not your agent. You set your own price and agree it directly with the homeowner. AskHelp does not guarantee that you will win any job. You are responsible for your work, licences, permits, insurance, warranty and taxes. Anyone you send to a job works for you, not for AskHelp; you must make sure they are lawfully able to work, properly trained, and covered by insurance or WSIB where that is required. The information and documents you give us must be accurate and current, and you must update them when they change.

Your work, your warranty

You are an independent provider. You handle quotes, scheduling, invoices, permits, job complaints, callbacks, and any warranty or guarantee you give the customer. If a customer is unhappy with the work, they should contact you first. AskHelp may help with platform issues (account, credits, matching) but is not the contractor of record.

Vetting and checks

To quote on jobs you give us a government photo ID (both sides) and your business name, plus a business card photo or a note that you have none. We also check your mobile number by sending it a one-time code. AskHelp checks your ID before you can quote. The Licensed and insured badge appears only after we approve your trade licence and certificate of insurance. Trades that need a licence by law stay locked until your trade licence is approved. We keep your ID and other documents you uploaded while you work with AskHelp and destroy them six months after you close your account or we remove it, unless we must keep them for a legal reason. We may share your identity information with law enforcement where the law requires it or on a lawful request from authorities. Do not advertise yourself as “police verified.”

Fair use

Keep coverage, trades, and availability truthful. Do not spam customers. Ontario workplace, tax, and licensing rules stay yours to follow.

Location

When you go online, you share live location so we can offer jobs near where you are. That is required to be on duty. Home city and postal code stay on your public directory listing and are a fallback only when you are offline or the last ping is stale. Going offline or signing out stops live job offers. Stay online with live GPS while you have an assigned job so the customer can see you on the way. Live coordinates are not listed on your public directory profile. Ops maps and the assigned job page use live GPS only — home city is not a substitute.

Credits and accounts

Your AskHelp balance can be used only for AskHelp lead fees and cannot be transferred. Unspent credit you bought is refunded on request to the original payment method; ask through the Help button. Welcome credit has no cash value and is not refunded (see Welcome credit offer and Closing your account). We can pause or remove an account that fails our checks, gives us false information or harms customers. These terms are governed by the laws of Ontario.

Welcome credit offer

AskHelp offers free lead credit of up to 400 dollars, in an amount we decide, to the first 40 contractors we approve, until November 15, 2026, whichever comes first. One per contractor. An AskHelp admin adds the credit to your account after approval; it is not added automatically. Welcome credit can be used only for AskHelp leads. It has no cash value, is not refundable, and cannot be transferred. AskHelp may change or end this offer at any time.

Closing your account

You can close your account at any time from the contractor portal, except while you have jobs you have accepted that are not finished. Unspent credit you bought is refunded on request to the original payment method. Unspent welcome credit is promotional, has no cash value and is forfeited when the account closes. We destroy your ID and other documents you uploaded six months after you close your account, unless we must keep them for a legal reason. To reopen your account within six months, contact us through the Help button.